Address.  Minsk, Belarus,  Gorodetskaya 22
Tel. +(375) 29-376-05-63
© 2019 by RadiantBytes. Created with love and care.

From self-service support to a staffed IT service desk, the right IT solution solves user problems quickly and effectively. But if your enterprise IT is inefficient, your users’ incidents remain unsolved as they become frustrated and less productive. Unfortunately, even the most robust in-house IT department would find it hard to take the time to research and resolve every problem right away. That’s where we come in.

RadiantBytes includes a team of experts permanently assigned to your account, so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business.

Our team consists of high-skilled service professionals, each has over 10 years or more of industry experience covering Support, Professional Service operations. They have spent a significant part of their careers running service operations and solving the complex problems that challenge the industry.

We can assist you in building all lines and levels of your support service desk. In case your service desk team is not as efficient as it should be, our experts can examine the processes and find ways to increase efficiency. If your product has grown to the point where it needs a support team to be hosted - the team-members will be assigned, to fit not only the skill set but the mindset too. 

Service desk initiatives are never easy. Let us help to improve your organization’s productivity, service levels, and cost-efficiency.

Our Expertise

Servicedesk Models

L1 , L2 , L3 - support model 24\7
 

L1 \ L2  support model 24\7
 

L1 \ L2 \ L3 - partial integration for one or two lines of support.
 

L1 Chat bot - delivery of chat bot solution for helpdesk
 

Support audit - cheсk you support team to fit high level standarts
 

FAQ - build ,rebuild, integrate FAQ system into your helpdesk
 

Migrate to Jira - rebuild, build your support model and educate your team to Use Jira.
 

Migrate to ServiceNow - rebuild, build your support model and educate your team to use ServiceNow.

ITSM

ITIL v3

ITIL V4

Toolkit

Attlassian (JIRA, Confluence and etc), Microsoft Project, IBM Rational Team Concert, TargetProcess, Redmine, Trello, Kaiten